Because of all these disasters they caused, our plumber had to come back 3 times to reinstall faucets, and I asked them to pay for it but they still haven't.
Absolutely horrendous experience at Hope Kitchen. Their customer service is just awful. (I am sure all the good reviews here are paid for.) None of the staff was helpful and they don't really return phone calls by claiming they were with other customers (as if I wasn't a customer too) and they didn't have any cell phone services all day. The only time they were nice and reach out to me was when they wanted my credit card info.
Bad costumer service, my husband and I went there twice and none of the people came to ask if they can help us. We were there for 20 minute and they ignore us. Finally I asked someone and he was going to take care someone else. We left.
See all the pictures yourself. I would only recommend you go here if you want to deal with nothing but disasters and have a HOPELESS kitchen.
I now know why it's called 'Hope Kitchen' - you order your countertop and just hope beyond hope that they cut and install it correctly. They guy we dealt with (I won't name him) seemed nice but either new or totally disinterested. The installers, who were nice, hardworking guys, came with a different designed top as discussed. They seemed resigned to the confusion as if this is a regular occurrence. To their credit, they did cut and install what we asked for in the next few days, but the white quartz top scratches and marks incredibly easy. With hindsight, we'd have paid more (not that Hope is especially 'cheap') and saved the stress.
Don’t even waste your time in this place!!! I went there to get an estimate for cabinet inserts and first they wanted ME to measure my kitchen cabinets and not them. After calling and trying to make an appointment so they can go to my house, the guy never showed up for the appointment. Never called, never said why he didn’t showed up. Then the second time he came in and took measurements and since then never called back with an estimate! I’ve been waiting for about a month to get an estimate and every time I call they say they will call by the end of the day with my estimate and they never call! Horrible customer service. Never again!!!
It's very hard sometimes dealing with the public. Especially on emotional issues like your home. Hope kitchen cabinets has been around for a long time now. They even have television ads on local news 12 channels. They have a location in Bridgeport where the warehouses and a showroom in New Rochelle New York. Adam from New Rochelle New York was very helpful. He ensured that my cabinets were specked out to my particular project and with the fastest delivery time it was able to pick them up in Bridgeport. In the Bridgeport office Sarah and sung stepped up to the plate when there was an issue with my order. They went the extra mile stay late and insured my delivery was complete look back soon for a link with my journey.
That was not the worst part. They came to pick up our bathroom sink for the template and they lost it. They never showed up on time. And the installation was horrible. They made a big hole in the wall, didn't caulk it properly, left marks everywhere they even had to take back the island countertop to the shop to fix it. It was so bad that we were ready to dispute our credit card, and the owner Song asked us to give him a chance and he came to our house but he started yelling at me by saying "This is an easy fix!!" He also started blaming on the way house was built.
Hope Kitchen Cabinets Store is a US Furniture Store based in Bridgeport, Connecticut. Hope Kitchen Cabinets Store is located at 1901 State St Ext, Bridgeport, CT 06605, USA.
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